FAQ

Got a question and need an answer? Check out the common questions below or send us a message at hello@wylddog.com.au. We will get back to you within 2-3 business days.

ORDERING

Q: How does made-to-order work?

Each piece is created especially for you once you place your order. This helps us reduce waste, keep quality high, and make sure you get something unique.

Q: How do I know what size to order?

We recommend checking out the size guide for each product before placing your order. If you’re between sizes, we suggest sizing up for comfort.

Q: Can I change or cancel my order?

We can only accept changes or cancellations before the order window closes for that batch. After this, your item will already be in production.

SHIPPING

Q: How long will my order take?

As each piece is made to order, please allow 4 - 6 weeks from the order window closure for production and standard shipping times.

Q: Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location. Please send us a message if you wish to purchase from outside Australia.

Q: What is the cost of shipping?

Above $150AUD - Free

Standard Shipping within Australia $15

International Shipping send us a message.

RETURNS AND REFUNDS

Q: Can I return my order?

Since everything is made to order, we’re unable to accept returns or offer refunds for change of mind or incorrect sizing.

Q: What if my order is faulty or incorrect?

Don’t worry! If your item arrives faulty, not as described, or different from what you ordered, we’ll arrange a repair, replacement, or refund. Please contact us at hello@wylddog.com.au within 5 days of receiving your order, and we’ll sort it out quickly.

CARE AND QUALITY

Q: How do I care for my apparel?

To keep your gear looking great, we recommend washing inside-out in cold water and air-drying where possible. Avoid ironing directly over prints.

Q: Who makes your apparel?

We use AS Colour products, known for their quality and durability, and work with a premium local printer with over 20 years of experience. Our designer turns our canine-inspired concepts into bold, detailed designs that reflect who we are.