FAQ
Got a question and need an answer? Check out the common questions below or send us a message at hello@wylddog.com.au. We will get back to you within 2-3 business days.
ORDERING
Q: How does made-to-order work?
Q: How does made-to-order work?
Each piece is created especially for you once you place your order. This helps us reduce waste, keep quality high, and make sure you get something unique.
Q: How do I know what size to order?
Q: How do I know what size to order?
We recommend checking out the size guide for each product before placing your order. If you’re between sizes, we suggest sizing up for comfort.
Q: Can I change or cancel my order?
Q: Can I change or cancel my order?
We can only accept changes or cancellations before the order window closes for that batch. After this, your item will already be in production.
SHIPPING
Q: How long will my order take?
Q: How long will my order take?
As each piece is made to order, please allow 4 - 6 weeks from the order window closure for production and standard shipping times.
Q: Do you ship internationally?
Q: Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location. Please send us a message if you wish to purchase from outside Australia.
Q: What is the cost of shipping?
Q: What is the cost of shipping?
Above $150AUD - Free
Standard Shipping within Australia $15
International Shipping send us a message.
RETURNS AND REFUNDS
Q: Can I return my order?
Q: Can I return my order?
Since everything is made to order, we’re unable to accept returns or offer refunds for change of mind or incorrect sizing.
Q: What if my order is faulty or incorrect?
Q: What if my order is faulty or incorrect?
Don’t worry! If your item arrives faulty, not as described, or different from what you ordered, we’ll arrange a repair, replacement, or refund. Please contact us at hello@wylddog.com.au within 5 days of receiving your order, and we’ll sort it out quickly.
CARE AND QUALITY
Q: How do I care for my apparel?
Q: How do I care for my apparel?
To keep your gear looking great, we recommend washing inside-out in cold water and air-drying where possible. Avoid ironing directly over prints.
Q: Who makes your apparel?
Q: Who makes your apparel?
We use AS Colour products, known for their quality and durability, and work with a premium local printer with over 20 years of experience. Our designer turns our canine-inspired concepts into bold, detailed designs that reflect who we are.
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