Refund policy

REFUNDS AND RETURNS


At Wyld Dog, all of our apparel is made to order. Each piece is printed especially for you once your order is placed.

Because of this, we are unable to offer refunds or exchanges for:

  • Change of mind,

  • Incorrect sizing ordered, or

  • Customisation details provided incorrectly by the customer.

That said, your rights are protected under the Australian Consumer Law. You are entitled to a refund, replacement, or repair if your item:

  • Has a fault or defect,

  • Is not of acceptable quality,

  • Does not match the description provided, or

  • Is different from what you ordered.

If you believe your item meets one of these conditions, please contact us at hello@wylddog.com.au within 7 days of receiving your order. Please include your order number, a description of the issue, and photos where possible. Our team will review your claim and work with you to resolve it promptly.

Order Cancellations

We can only accept changes or cancellations before the order window closes for that batch. After this, your item will already be in production.